Category: Experience Strategy
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The Future of Fitting Rooms
Every year around the holidays, retailers gear up for billions of dollars in merchandise returns. A recent study released by The Retail Equation identifies the day after Christmas as the busiest return day in all of 2014. Soft good retailers tend to see the biggest jumps in return index following the holiday season. These retailers…
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Planning Fallacies for Complex Projects
I often find myself making simple judgment errors during planning sessions for large projects. Agile teams consistently embark uprepared for high risk projects because they underestimate odds they will face. Kahneman’s Thinking Fast and Slow describes a common planning fallacy as “a lethargic unwillingness to think about what has happened during similar projects in the…
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Forbes Predicts 5 Retail Tech Trends We Will See by 2020
“Stores will become like museums — we will go to see something, to learn and be entertained” Thomas Keenan, adjunct professor at the University of Calgary and author of a book called Technocreep, which explores the future of technology. Retail stores will embrace showrooming Analytics will be commonplace in physical stores Payments and transactions will become totally…